Cancellation policy
Last updated: October 20, 2026
Subscription & Purchase Options Cancellation Policy
This policy applies to subscriptions (Subscribe & Save) and any other purchase options we offer, such as pre-orders. It works alongside our Refund Policy and Terms of Service.
How subscriptions work
When you subscribe, you agree to be charged automatically, using the payment method you provided, at the price and delivery frequency shown at checkout (for example, every 30 days) until you cancel. Your subscription price and any discount are shown before you complete your purchase and in your order confirmation email.
No commitment. Cancel anytime.
There is no minimum number of orders. You can cancel, pause, skip a delivery, or change your products or frequency at any time.
How to cancel or make changes
- Online: Log in to your account on our website, go to your subscriptions, and choose Cancel, Pause, Skip or Edit.
- By email: Email contact.thomassinclair@gmail.com with your name, the email on your order and your request. We'll confirm by email once it's done.
Cancellation deadline
To stop your next order, cancel or skip at least 48 hours before your next billing date. Your next billing date is shown in your account and in the reminder email we send before each renewal. Changes made after an order has been charged apply to the following order.
Renewal reminders
We'll email you before each renewal with the upcoming charge amount and date, so you have time to make changes.
Charges and refunds
- Cancelling stops all future charges. Orders already charged before you cancelled will still ship.
- If you were charged for a renewal you meant to cancel and the order hasn't shipped yet, email us within 48 hours of the charge and we'll cancel it and issue a full refund.
- Once a renewal order has shipped, our standard Refund Policy applies.
Price changes
If the price of your subscription changes, we'll email you at least 14 days before the new price takes effect. You can cancel before then at no cost.
Failed payments
If a renewal payment fails, we'll notify you and retry. If payment can't be completed, we may pause or cancel the subscription. Update your payment method in your account to keep your subscription active.
Pre-orders
If you place a pre-order, we'll show the expected ship date at checkout. You can cancel a pre-order for a full refund any time before it ships by emailing us.
Our right to cancel
We may cancel a subscription or purchase option if a product is discontinued, out of stock long-term, or if we suspect fraud. We'll notify you and refund any charge for an order we can't fulfil.
Contact us
Questions about your subscription: contact.thomassinclair@gmail.com