Shipping policy
Last updated: October 20, 2026
Shipping Policy
Free shipping
We offer free standard shipping on all orders to the United States and Canada. We don't currently ship to other countries.
Processing time
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays are processed the next business day. During busy periods or launches, processing may take a little longer, and we'll email you if there's a delay.
Delivery times
After your order ships, typical delivery times are:
- United States: 3–7 business days
Delivery times are estimates and aren't guaranteed. Carrier delays, weather and customs can occasionally add time.
Order tracking
You'll receive a shipping confirmation email with a tracking number as soon as your order ships.
Customs, duties and taxes
Orders are shipped from our fulfillment partner. Orders shipped across the border may be subject to import duties, taxes or brokerage fees charged by your country's customs authority. Any such charges are the responsibility of the recipient.
Address accuracy
Please double-check your shipping address at checkout. We aren't responsible for orders delivered to an incorrect address entered by the customer. If you notice a mistake, email us right away. We'll do our best to update it before your order ships.
Lost or stolen packages
If your tracking shows delivered but you can't find your package, check with neighbors and your local post office, then email us within 14 days of the delivery date. We'll work with the carrier to resolve it.
Contact us
Shipping questions: contact.thomassinclair@gmail.com