Refund policy
Last updated: October 20, 2026
Our 30-Day Happiness Promise
We want you to love your OneStrip. If something isn't right, you have 30 days from the date your order is delivered to contact us.
Unopened products
Unopened, unused tins in their original condition can be returned within 30 days of delivery for a full refund of the product price. Email us first and we'll send you return instructions. Please don't send items back without contacting us, as returns sent to the wrong address can't be processed.
Opened products
Because OneStrip products are dietary supplements, we can't resell opened tins for health and safety reasons. If you've tried your first order of a product and aren't happy with it, email us within 30 days of delivery. We'll review each request in good faith and may offer a refund or store credit for your first purchase of that product.
Damaged, defective or wrong items
If your order arrives damaged, defective or isn't what you ordered, email us within 14 days of delivery with your order number and a photo. We'll send a free replacement or a full refund, and you won't need to return the item.
Non-returnable items
- Opened products, except as described above
- Gift cards
- Items marked as final sale
Refunds
Once your return is received and inspected, or your claim is approved, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card issuer may take extra time to post it. Shipping is free, so there are no shipping charges to refund.
Exchanges
The fastest way to get a different product is to return the unopened item for a refund and place a new order.
Contact us
Questions or return requests: contact.thomassinclair@gmail.com. Please include your order number.